The mattress was bought online which was my mistake. I thought plush would be soft but the mattress is firm. My husband has slept on it for a week and has bad sleep on it and complains of headaches and back pain (his preference is for soft mattresses whereas I prefer firmer so thought the plush would be good). I’ve just bought a topper hoping to make it softer. I was so disappointed and really wanted to love it and really hope it improves with time.